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Welcome to the future of barbecuing. The patented Grillstream system is nothing short of a revelation. Specially designed to capture fat and juices which run off and channel them to the collection tray.
Not only does this stop flare ups it also means more of the juices are evaporated instead of burnt which then bastes the cooking food creating an incredible flavour and succulence.
The Hybrid system gives you the ease and convenience of gas cooking with the authentic BBQ flavouring of charcoal.
Either cook directly with the gas or use charcoal which you light using the gas burner. No need for chemicals or paraffin which spoils the flavour of your food.
The 3 burner powerful BBQ with more than enough cooking space to feed the whole family.
In a contemporary and stylish Matt Grey finish with light up LED control knobs, this unit looks extra cool after dark.
Delivery to Mainland UK is Free!
Once your order has been processed and confirmed for delivery you will receive a notification via email. Depending on the delivery method you may receive a tracking number where you can track the journey of your order, or you will receive confirmation of when the order is ready to be despatched and that the driver will contact you prior to delivery on the day.
Our range of Barbecues are delivered within 3-7 working days.
Drivers will always be as helpful as possible but will not be able to unpack or lift the item into your house or into position.
If you have any special instructions or restrictions around or when accessing your property please let us know when placing your order and we will make sure the drivers are aware.
We have a 14 day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, uninstalled or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
You may be liable for the cost of returning the item if the product is in an acceptable condition for sale but that you decide you no longer want this item. Cost of return may depend on where the product needs to be collected from, however our standard delivery fee is £49.
You can always contact us for any return question at info@glowingflames.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
It is essential that all mechanisms, levers, control knobs and valves are checked to be working correctly before installation. Glowingflames will not accept returns of items which have been installed without thorough checking and will not be responsible for costs associated to uninstall a defective product.
If your item is damaged or is incorrect, we will arrange and pay for a courier to collect the item and then deliver you a new one. There may be a delay if the item is not in stock.
Exceptions / non-returnable items
We also do not accept returns for hazardous materials, flammable liquids, gases or bespoke items such as those cut or painted to order. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
You will be notified when your item is returned and that it has been inspected. We will then process your refund within 1-3 working days. Refunds will be made to the same card or account that the purchase was made from. Refunds can take days or even weeks to show in your account depending on your provider.
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